The controller responsible for the personal information described in this notice is Black Lake Leisure Limited, trading as The Black Lake Inn (“we”, “us” or “our”). Our trading address is Hilderstone Road, Meir Heath, Stoke-on-Trent, Staffordshire ST3 7NT and our registered office Chimneys House, Warner Street Hanley Stoke on Trent St1 3DH.
This notice applies from 26th October 2026 and covers the website, bookings, voucher sales, enquiries, marketing and customer service. It does not replace privacy information supplied by an independent booking, payment, delivery or social-media provider for its own processing.
- Identity and contact details, such as name, email address, telephone number, postal address and recipient details for a voucher.
- Booking and visit details, including date, time, party size, preferences, special requests, attendance and communications.
- Order and transaction information, including voucher value, order number, payment status and refund history. Payment providers generally process full card details; we receive limited confirmation and transaction data.
- Information you give us about allergies, dietary needs, accessibility requirements or assistance dogs. Some of this may reveal health or disability information.
- Correspondence, feedback, complaints, competition entries and records of customer service.
- Technical and usage information, such as IP address, device/browser information, cookie identifiers, pages viewed and referral source, depending on your cookie choices.
- Images from CCTV where it is operated at the premises, and incident records where needed for safety, security or legal claims.
- Public interactions with our social-media pages and information a platform makes available to us under your settings.
| Purpose | Information used | Lawful basis |
|---|---|---|
| Bookings, vouchers, orders and refunds | Contact, booking, transaction and correspondence data | Contract; steps at your request before contract; legal obligation |
| Enquiries and customer service | Contact details, correspondence and visit/order context | Legitimate interests in answering customers and managing service |
| Food allergies, accessibility and safety | Information supplied about health, disability, diet or assistance needs | Contract and legitimate interests; explicit consent where special-category data is needed; vital interests in an emergency |
| Accounting, tax, fraud prevention and legal claims | Identity, transaction, payment status, correspondence and incident data | Legal obligation; legitimate interests in protecting the business and legal rights |
| Service improvement and aggregate reporting | Feedback, booking trends and consented analytics data | Legitimate interests for non-intrusive analysis; consent for non-essential cookies/technologies where required |
| Email or SMS marketing | Name, contact details, preferences and engagement | Consent, or the limited existing-customer rule where legally available; you may opt out at any time |
| Premises and staff safety | CCTV and incident records | CCTV and incident records Legitimate interests in security, safety and prevention/detection of crime |
You may decline optional information, but we may be unable to complete a booking, sale or request if information needed for the contract, safety or law is not provided.
Please provide only information needed for your visit. Where you voluntarily tell us about an allergy, health condition or disability so that we can make arrangements, we use it for that request and, where required, rely on your explicit consent. You can withdraw consent, but this does not affect earlier lawful use and may mean we cannot safely provide the requested arrangement. In an emergency, information may be used or shared where necessary to protect someone’s vital interests.